Your privacy matters to cilislot. This Privacy Policy explains what personal data we collect from our Malaysian players, how we use and protect it, and what rights you have in relation to your information.
This Privacy Policy describes how cilislot ("we", "us", "our") collects, processes, and protects the personal data of individuals ("you", "your") who access or use the cilislot platform at cilislot.co and any associated services.
By registering an account or continuing to use the cilislot platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with our Terms & Conditions.
cilislot is committed to handling personal data responsibly and in accordance with applicable international data protection principles and the requirements of the gaming regulatory authority under which it operates.
cilislot collects personal data in the following categories:
2.1 Registration Data. When you create a cilislot account, we collect your full legal name, date of birth, email address, mobile number, and preferred payment method. This information is necessary to establish and manage your account.
2.2 Identity Verification (KYC) Data. Prior to processing withdrawals and in fulfilment of our compliance obligations under international gaming authority standards, we collect copies of your national identification documents (such as your MyKad or passport) and, where required, proof of residential address. Players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Bangsar are subject to the same verification requirements.
2.3 Financial Data. We record deposit and withdrawal transaction history, payment method details (in tokenised form where applicable), and wallet balance information. We do not store full card numbers or online banking credentials.
2.4 Usage and Game Data. We collect data about your activity on the platform, including games played, bets placed, session durations, login timestamps, IP addresses, device identifiers, and browser type. This data is used to deliver the service, detect fraud, and comply with regulatory audit requirements.
2.5 Communication Data. If you contact cilislot support via live chat or email, we retain records of that correspondence to resolve disputes and improve service quality.
2.6 Responsible Gaming Data. If you voluntarily set deposit limits, session timers, or request self-exclusion, we record these preferences and the dates on which they were applied. This data is retained for compliance purposes even after account closure.
cilislot uses your personal data for the following purposes:
cilislot does not use your personal data for automated decision-making that produces significant legal effects without human review.
cilislot processes your personal data on the following legal grounds:
4.1 Contractual Necessity. Processing your registration data, KYC information, and transaction records is necessary for cilislot to perform its obligations under the account agreement with you.
4.2 Legal Obligation. cilislot is required by gaming regulatory authority rules to collect and retain KYC documentation, transaction records, and responsible gaming data for specified minimum periods.
4.3 Legitimate Interests. cilislot processes usage and fraud-detection data on the basis of its legitimate interest in protecting the integrity and security of the platform, provided that such interests are not overridden by your fundamental rights and freedoms.
4.4 Consent. Where cilislot sends you promotional or marketing communications, we do so only with your explicit prior consent. You may withdraw this consent at any time by updating your communication preferences within your account settings.
cilislot does not sell your personal data to third parties. We share personal data only in the following circumstances:
5.1 Service Providers. We engage third-party service providers to operate components of the cilislot platform, including payment processors (such as the operators of Touch 'n Go eWallet and Boost infrastructure), identity verification services, KYC technology vendors, and game content studios. These parties are contractually bound to process data only as instructed by cilislot and to maintain appropriate security standards.
5.2 Regulatory & Legal Compliance. cilislot may disclose personal data to gaming regulatory authorities, law enforcement agencies, or other competent authorities where required by law, court order, or regulatory obligation. We will notify you of such disclosure where legally permitted to do so.
5.3 Fraud Prevention. Where cilislot identifies or suspects fraudulent activity, we may share relevant account and transaction data with industry fraud prevention networks and payment scheme operators to protect the wider ecosystem.
5.4 Business Transfers. In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.
cilislot retains personal data for the periods specified below, after which data is securely deleted or anonymised:
Retention periods may be extended where data is required in connection with ongoing legal proceedings, regulatory investigations, or unresolved disputes.
The cilislot platform uses cookies and similar tracking technologies to maintain session state, prevent fraud, and analyse platform performance. The categories of cookies we use are:
You may configure your browser to block or delete cookies, but please note that disabling strictly necessary cookies may prevent you from accessing your cilislot account. cilislot does not use third-party advertising or behavioural tracking cookies.
cilislot implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
In the event of a data breach that poses a risk to your rights and freedoms, cilislot will notify affected Users and the relevant regulatory authority within the timeframes required by applicable law.
Subject to applicable law and regulatory obligations, you have the following rights in relation to your personal data held by cilislot:
To exercise any of these rights, please contact our support team. cilislot will respond to verified requests within 30 calendar days. We may require proof of identity before fulfilling a data rights request.
The cilislot platform is strictly intended for adults aged 21 years and above. cilislot does not knowingly collect personal data from persons under 21 years of age. If we become aware that an account has been registered by a person under the minimum age, we will immediately suspend the account, void any associated balance, and securely delete all related personal data.
Parents or guardians who believe a minor has created a cilislot account should contact our support team immediately.
cilislot's platform infrastructure and certain third-party service providers may be located outside Malaysia. Where personal data is transferred to countries that do not provide an equivalent level of data protection to Malaysia, cilislot implements appropriate safeguards — such as contractual data protection clauses — to ensure that your data remains protected in accordance with this Policy.
cilislot reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform functionality. Material changes will be communicated to registered Users via email notification and/or a prominent notice on the cilislot platform no less than 7 days before the revised Policy takes effect.
Your continued use of the cilislot platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. The date at the top of this page indicates when the Policy was last updated.
For any questions, concerns, or requests relating to this Privacy Policy or cilislot's data practices, please contact our support team:
General enquiries: support cilislot.co
VIP & priority support: vip cilislot.co
cilislot aims to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 30 calendar days of receipt.
cilislot does not sell, rent, or trade your personal information to advertisers or data brokers. Your data is used only to operate your account and comply with our regulatory obligations.
All data transmitted between your browser and cilislot is protected by TLS 1.3 / 256-bit SSL — the same standard used by Malaysian banks such as Maybank and CIMB.
Access, correct, or delete your personal data at any time. cilislot responds to all verified data rights requests within 30 days, no questions asked.
We publish exactly how long we keep each data category. No indefinite storage. KYC and transaction records are kept only as long as gaming regulations require — then securely deleted.
cilislot uses only strictly necessary and analytics cookies. We do not deploy third-party advertising, cross-site tracking, or behavioural profiling cookies on our platform.
Any account found to belong to a person under 21 is immediately closed and all associated personal data deleted. cilislot takes underage access prevention seriously at every level.
If you have any questions about how cilislot handles your personal data, our support team is available 24/7. You can also review our Terms & Conditions and Responsible Gaming pages for a complete picture of how we operate.
For entertainment purposes only. Must be 21 or older. Please play responsibly.